Inside The Clubhouse: the company, standards and support behind play

The Clubhouse is built as a complete online casino account rather than a temporary promotion page. We bring together pokies, live tables, instant games, AUD banking, cryptocurrency payments, a fifteen-level loyalty programme and direct account support. Every part of the service is designed to give you a clear route from registration to withdrawal without hiding the rules that affect your balance.

Who operates our site

The Clubhouse is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958. Our registered office is at Province 03 of Cartago, County 07 Oreamuno, Potrero Cerrado, North Side Manuel Avila Camacho School, Costa Rica.

Our gaming activity is conducted under Tobique Gaming Commission licence 0000002. The licence, company records, Terms, Privacy Policy and responsible gambling controls form the operating framework for account access, play and payments.

What membership includes

We maintain a lobby of more than 10,000 games across pokies, live casino, table games, jackpots and instant titles. Providers represented in the catalogue include Pragmatic Play, Play’n GO, Evolution, NetEnt, Red Tiger, Yggdrasil, BGaming, Betsoft, Hacksaw Gaming, Nolimit City, Relax Gaming and Spribe.

Membership also opens the Club Points programme. Eligible play earns one Club Point for each A$45 wagered on pokies or A$230 wagered in live casino. Fifteen levels run from Member to VIP, with milestone spins, cash rewards, weekly cashback and account-specific benefits. The highest published cashback rate is 8%, subject to the loyalty conditions and a maximum weekly credit of A$7,500.

How we handle Australian-dollar accounts

AUD is available as an account currency. The cashier supports cards, selected e-wallets, bank transfers and cryptocurrencies including BTC, BCH, ETH, LTC, DOGE and USDT. Before confirming a transaction, the cashier displays the available route, amount range and account-specific conditions.

We review withdrawal requests against account ownership, payment ownership, bonus status and verification requirements. Card withdrawals can require three to five business days after approval, bank transfers can require five to seven business days, and eligible wallet or cryptocurrency transfers can move faster after the review stage.

Our account and verification standard

Each player may maintain one personal account. Registration details must be accurate and must match the documents used for verification. Depending on the account and transaction, we may request:

• a government-issued photo identity document;
• proof of residential address;
• evidence that the payment method belongs to the account holder;
• a source-of-funds or source-of-wealth explanation;
• additional information needed for security or legal checks.

These checks protect balances, reduce payment misuse and help us meet our anti-fraud and anti-money-laundering responsibilities.

Clear bonus mechanics

Our main welcome package is divided across three qualifying deposits and can reach A$5,000 plus 200 free spins. The published route starts with 100% up to A$2,000 and 100 spins, continues with 75% up to A$1,000 and 50 spins, and finishes with 50% up to A$2,000 and 50 spins. A qualifying deposit starts from A$30. Wagering, validity, maximum-bet and eligible-game rules remain part of the promotion and should be checked before activation.

We present the percentage, ceiling, spin allocation and relevant conditions together so you can decide whether an offer suits your planned deposit and play.

Player support that stays attached to the account

Live chat is available around the clock for immediate account questions. For a written record, email [email protected] from the address registered to your account. Include the relevant transaction reference, date and a short description of the issue, but never send a password or full payment-card number.

Support can assist with registration, login, verification, promotion status, payment tracking, responsible gambling controls and account closure. Security-sensitive requests may require additional identity confirmation.

Our approach to responsible play

Gambling is entertainment and carries financial risk. We provide deposit, loss, wager and session controls, reality checks, cooling-off periods, self-exclusion, account closure and marketing preferences. Lower limits can be applied promptly; requests to increase or remove a limit may involve a delay or review.

If play stops feeling controlled, stop depositing and use the account tools immediately. Independent support is also available through Gambling Help Online, Gamblers Anonymous, GamCare and Gambling Therapy.

Contact The Clubhouse