Privacy Policy for Clubhouse accounts, payments and personal data

This Privacy Policy explains how Novatrix SRL, trading as The Clubhouse Casino, collects, uses, stores, shares and protects personal data. It applies when you visit our site, create an account, contact support, use the cashier, complete verification, activate a promotion or use responsible gambling tools.

1. Who controls your data

Novatrix SRL is registered in Costa Rica under company number 3-102-893958. Our registered office is at Province 03 of Cartago, County 07 Oreamuno, Potrero Cerrado, North Side Manuel Avila Camacho School, Costa Rica.

For privacy questions or rights requests, contact our support team through live chat or email [email protected] from your registered address. Mark the message “Privacy Request” and describe the account or data involved.

2. Information we collect

We collect information that is necessary to run the site, protect accounts, process transactions and meet legal obligations.

2.1 Account and contact information

This can include your name, date of birth, residential address, email address, telephone number, username, password record, preferred language, country, account currency and communication preferences.

2.2 Identity and verification information

We may collect copies or details from passports, driving licences, national identity cards, proof-of-address documents, payment-method evidence, photographs, liveness checks, source-of-funds documents and verification results.

2.3 Payment and transaction information

We process deposit and withdrawal amounts, dates, currencies, payment route, masked account or card identifiers, wallet addresses, transaction references, balance movements, bonus funds, chargeback information and risk indicators. Payment providers may process additional financial data under their own privacy notices.

2.4 Play and account activity

We keep records of games, stakes, wins, losses, sessions, bonus activation, wagering progress, loyalty points, cashback, limits, cooling-off periods, self-exclusion and account status.

2.5 Device and technical information

This can include IP address, device type, operating system, browser, language, time zone, screen data, cookies, local storage identifiers, login history, security events and approximate location derived from technical signals.

2.6 Support and communication records

We retain live-chat transcripts, emails, complaint documents, survey responses, marketing choices and records of calls or account actions where applicable.

3. Why we use personal data

We do not use personal data for a purpose that is incompatible with the reason it was collected unless the law permits or requires that use.

4. Cookies and similar technologies

We use cookies, local storage and comparable technologies to keep you signed in, remember preferences, protect sessions, measure site performance, detect abuse and understand navigation. Some technologies are essential. Analytics, advertising or affiliate-measurement technologies are used according to applicable consent requirements.

You can control non-essential cookies through the cookie settings made available on the site or through your browser. Blocking essential cookies may affect login, payment and account-security functions.

5. When we share information

We may share relevant data with:

• payment processors, banks, card networks and cryptocurrency service providers;
• identity, age, KYC and source-of-funds verification providers;
• hosting, security, fraud-monitoring and technical service providers;
• game providers when transaction or round records require investigation;
• customer-support and communication providers;
• professional advisers, auditors and insurers;
• regulators, law-enforcement agencies, courts or public authorities;
• a purchaser or successor if the business is reorganised or transferred.

We require service providers to process information for authorised purposes and to apply appropriate security and confidentiality controls.

6. International transfers

Our company and service providers may process information outside Australia. Where data moves between jurisdictions, we use contractual, organisational and technical safeguards appropriate to the transfer and the information involved.

7. How long we keep data

Retention depends on account activity, payment history, legal duties, disputes, fraud prevention and responsible gambling obligations. KYC, financial and anti-money-laundering records may be retained for at least five years after the relevant transaction or account relationship, or longer where law, a dispute or an investigation requires it.

When information is no longer required, we delete it, anonymise it or place it beyond normal operational use.

8. Security measures

We use access controls, encryption in transit, secure hosting, monitoring, authentication controls, fraud detection, staff procedures and restricted administrative access. Two-factor or step-up verification may be used for sensitive account actions.

No internet service can guarantee absolute security. Protect your password, do not share account access and contact support immediately if you notice an unfamiliar login or transaction.

9. Your privacy rights

Depending on the law that applies, you may request:

• access to personal data we hold about you;
• correction of inaccurate or incomplete data;
• deletion where retention is no longer required;
• restriction of certain processing;
• objection to processing based on legitimate interests;
• data portability for eligible information;
• withdrawal of consent;
• removal from marketing communications;
• information about a decision made using automated risk controls;
• review of a privacy complaint.

We may ask for identity confirmation before acting on a request. Some information cannot be deleted immediately when retention is required for payment, security, responsible gambling, dispute or legal reasons.

10. Marketing choices

You can change email, SMS and promotional preferences in your account or contact support. A marketing opt-out does not stop essential service messages about security, transactions, verification or changes to legal terms.

11. Automated checks

Fraud, payment, account-security and responsible gambling systems may use automated indicators to identify activity that requires review. A flagged account can be referred to trained staff before a significant restriction or decision is finalised where applicable.

12. Children and legal gambling age

Our services are not intended for minors. We carry out age and identity checks and may close an account if the player does not meet the legal gambling age. Parents and guardians should use device controls, account passwords and filtering tools to prevent access by minors.

13. Third-party links

Our site may link to payment providers, support organisations or other third parties. Their privacy practices are governed by their own notices. Review those notices before providing personal information outside our site.

14. Complaints

Send a privacy complaint through live chat or to [email protected]. Include enough detail for us to identify the issue. We will acknowledge the request, investigate it and explain the outcome. You may also contact the privacy authority available in your jurisdiction.

15. Changes to this policy

We may update this Privacy Policy when services, technologies, legal requirements or data practices change. The revised date appears at the top. Material changes may also be communicated through the account, site or registered contact details.

16. Privacy contact

Operator: Novatrix SRL Email: [email protected] Support: 24/7 live chat Registered office: Province 03 of Cartago, County 07 Oreamuno, Potrero Cerrado, North Side Manuel Avila Camacho School, Costa Rica