Responsible gambling tools for keeping Clubhouse play controlled

Set the boundary before the session begins. Every stake places money at risk, no game guarantees a win, and one result cannot make the next independent outcome more predictable. We provide practical controls for deposits, losses, wagering, time, marketing and account access because gambling must remain paid entertainment rather than a way to earn income.

1. Eligibility and age protection

You must meet the legal gambling age that applies to you. We can request identity and age documents at registration, before a payment or during an account review. An underage account may be closed and investigated.

Parents and guardians should protect devices with passwords, keep payment details private and use filtering software or operating-system controls. Do not leave an authenticated account open on a shared device.

2. Set limits before the first deposit

Account controls work best when they are chosen before play starts. Our support team can explain the tools available in your account and record a responsible gambling request.

2.1 Deposit limits

Set the maximum amount that can be deposited during a daily, weekly or monthly period. A lower limit can take effect promptly. An increase or removal request can involve a waiting period or review so that the decision is not made during an active session.

2.2 Loss limits

A loss limit controls net loss over a chosen period. It can provide a firmer boundary than a deposit limit when an account contains previous winnings or several payment routes.

2.3 Wager limits

A wager limit restricts the total amount staked, including repeated use of returned funds. This helps control turnover, which can rise quickly during rapid pokie or live-game sessions.

2.4 Session limits and reality checks

Session limits place a boundary on continuous play. Reality checks display elapsed time and account information so you can pause, review the session and choose whether to stop.

2.5 Marketing preferences

You can stop promotional email, SMS or other marketing. Contact support or use the preference controls in your account. Essential security, verification and transaction messages can still be sent.

3. Cooling-off periods

A cooling-off period temporarily blocks gambling access while preserving the account record. Published options can include one week and one, three or six months. During the selected period, do not try to open another account or use another person’s account.

Contact support from your registered email or through live chat. State that the request concerns responsible gambling and specify the period required.

4. Self-exclusion

Self-exclusion is designed for a longer break when gambling is causing harm or feels difficult to control. Published periods can include six, nine or twelve months. We can close access, stop direct marketing and apply the exclusion across accounts we identify as belonging to the same person.

An exclusion is not a temporary password reset. Do not attempt to bypass it with different details, devices or payment methods. If you hold accounts with other operators, exclude from those services separately and consider a blocking tool.

5. Account closure

You may ask us to close an account at any time. Explain whether the request is an ordinary closure or is connected to gambling harm. A harm-related request will be handled through the responsible gambling process.

Legitimate remaining funds remain subject to identity, payment, bonus and legal checks. Closure does not remove records that must be retained for security, disputes, anti-money-laundering or player-protection purposes.

6. Signs that gambling is causing harm

Stop and seek help if you:

• play longer or spend more than planned;
• borrow money or use funds needed for rent, food, bills or debt;
• chase losses by increasing deposits or stakes;
• hide play from family or friends;
• feel restless, anxious or angry when unable to gamble;
• miss work, study, sleep or personal responsibilities;
• repeatedly break limits you set for yourself;
• believe a win is “due” after a run of losses;
• use gambling to escape stress, grief or low mood;
• experience conflict, debt or health problems linked to play.

7. A ten-question self-assessment

Answer each question honestly:

1. Have you spent more money than you intended?
2. Have you played for longer than planned?
3. Have you tried to recover losses with larger or faster bets?
4. Have you borrowed money or sold something to gamble?
5. Have you hidden deposits, losses or playing time?
6. Has gambling affected sleep, work, study or relationships?
7. Have you felt anxious or irritable after playing?
8. Have you broken a deposit or time limit more than once?
9. Have you used gambling to change your mood?
10. Have you worried that you may no longer be in control?

One concerning answer is enough to pause. Use a cooling-off period, reduce financial access and speak to an independent support service.

8. Common gambling myths

9. Financial blocking tools

Ask your bank whether it offers a gambling transaction block. Reduce card and wallet limits, remove stored payment methods and consider trusted blocking software such as Gamban or BetBlocker. These tools work best alongside account limits or self-exclusion rather than as a substitute.

10. Support for friends and family

Do not lend money to fund gambling or cover repeated losses. Encourage the person to review statements, set limits, self-exclude and contact professional support. Protect shared finances and seek independent advice if debt, safety or family wellbeing is affected.

11. Independent support organisations

In an immediate mental-health or personal-safety emergency, contact local emergency services. In Australia, Lifeline can be reached on 13 11 14.

12. Our responsibilities

We verify age and identity, provide account controls, train support staff to recognise harm indicators, apply exclusion requests, manage marketing preferences and retain relevant account records. We may contact you, restrict activity or request information when account behaviour raises a player-protection concern.

13. Contact our responsible gambling team

Use 24/7 live chat or email [email protected] from your registered address. Write “Responsible Gambling” in the subject line and state the control required. Never include your password or full card number.