Terms and Conditions for Clubhouse membership and real-money play

Opening an account creates a direct agreement between you and Novatrix SRL, Costa Rica registration 3-102-893958, operating The Clubhouse Casino under Tobique Gaming Commission licence 0000002. This agreement controls real-money play, promotions, Club Points, deposits, withdrawals, verification, player controls and support.

By registering, depositing, playing or using an account feature, you confirm that you have read and accepted these Terms, the Privacy Policy, applicable promotion rules and responsible gambling requirements.

1. Definitions

Account means the personal record created for an eligible player. Real-money funds are cleared funds deposited or won without an active bonus restriction. Bonus funds are promotional credits governed by a promotion’s rules. Games include pokies, live casino, table, instant and other products made available through the site. KYC means identity, age, address, payment and source-of-funds checks. Payment method means an approved card, bank, wallet or cryptocurrency route.

2. Eligibility and legal age

You must meet the legal gambling age that applies where you are located and must be legally permitted to use the service. You are responsible for understanding local requirements before opening an account or playing.

We may request age, identity and location evidence at registration, before a payment or at any later stage. Accounts held by minors, nominees or people using false information may be restricted or closed.

3. One personal account

You may open one account for your own use. Enter accurate legal details and keep them current. Your name, date of birth, address and payment ownership must be consistent with verification records.

You are responsible for passwords, devices and account access. Do not share credentials, allow another person to play through your account or transfer an account. Tell support immediately if you suspect unauthorised access.

4. Verification and source of funds

We may request:

• government-issued photo identification;
• proof of residential address;
• proof that a payment method belongs to you;
• a selfie or liveness check;
• an explanation and evidence of source of funds or source of wealth;
• information needed to investigate fraud, payment abuse or account security.

Verification can take place before a withdrawal is approved. Failure to provide clear, current documents may delay account actions or result in restrictions permitted by these Terms.

5. Deposits and account balances

Deposits must come from a payment method you are authorised to use. The cashier displays available methods, minimums, maximums and currencies. Card deposits are normally credited promptly after issuer approval. Cryptocurrency transfers require the correct asset, network and address; an incorrect network or address can cause irreversible loss.

The minimum qualifying deposit for the main welcome promotion is A$30. Other deposit limits depend on the payment method and account. Chargebacks, reversed payments, duplicate credits and payment errors may be investigated and corrected.

6. Withdrawals

Submit withdrawals through the cashier and use an eligible method linked to your account. We may return funds through the original deposit route where payment rules require it.

The published minimum fiat withdrawal is A$30. Your cashier displays the applicable AUD withdrawal ceiling; the operating base limits are 7,500 over a rolling seven-day period and 15,000 over a rolling thirty-day period before currency conversion, unless an account, VIP status, payment route or legal requirement sets a different limit.

We aim to review an eligible withdrawal within 72 hours after the request reaches the approval stage. Payment delivery then depends on the method: cards can require three to five business days and bank transfers five to seven business days, while approved e-wallet and cryptocurrency payments can move faster.

7. Bonuses and promotions

Each promotion has specific eligibility, deposit, activation, wagering, expiry, game-contribution, maximum-bet and withdrawal conditions. Read the offer before depositing.

The main welcome package can reach A$5,000 plus 200 free spins across three deposits. The qualifying minimum is A$30, the published wagering requirement is 40x and each stage has a seven-day validity period. Free spins are allocated to the named game and can be distributed over several days.

Bonus abuse includes duplicate accounts, coordinated play, low-risk wagering designed solely to release a bonus, irregular payment activity and attempts to claim the same promotion more than once. We may cancel affected bonuses, winnings or transactions after a documented review.

8. Club Points, cashback and loyalty

Eligible play can earn one Club Point per A$45 wagered on pokies or A$230 in live casino. Bonus-money wagers can earn at a reduced rate. Loyalty rewards, cashback, milestone credits and VIP benefits remain subject to the current programme rules.

Weekly cashback can reach 8% at the published VIP level and is capped at A$7,500. A qualifying deposit and settled play during the calculation period may be required. Cashback and loyalty bonuses may carry their own wagering or withdrawal conditions.

9. Game and transaction records

Our transaction and game records are the primary record of accepted stakes, results, deposits, withdrawals, bonuses and balance changes. A wager is accepted only when recorded by the system.

Interrupted rounds are resolved according to the game’s rules and provider records. If a technical fault, incorrect display, duplicate credit, pricing error or game malfunction produces an incorrect result, we may void or correct the affected transaction where permitted.

10. Prohibited conduct

You must not:

• create multiple or nominee accounts;
• use false, altered or stolen documents;
• use another person’s payment method without authority;
• engage in fraud, collusion, chip dumping or coordinated abuse;
• manipulate software, games, promotions or payment systems;
• use automated tools to place bets or extract data without permission;
• conceal location or identity to bypass a legal or account control;
• abuse chargebacks or reverse legitimate payments;
• threaten staff or misuse support channels;
• use the account for money laundering or unlawful activity.

11. Account restriction, suspension and closure

We may restrict, suspend or close an account to protect security, investigate prohibited activity, complete verification, meet legal duties, enforce self-exclusion or resolve a payment dispute. We will handle remaining legitimate real-money funds according to verification, legal and payment requirements.

You may request closure through support. Responsible gambling closure and self-exclusion are handled under the player-protection process and may prevent reactivation during the selected period.

12. Dormant accounts

An account with no login, deposit, withdrawal or play for an extended period may be treated as dormant. We may contact you before applying any dormant-account process required by the current Terms or law. Verification can be required before a dormant balance is released.

13. Controls that keep real-money play within your limits

We provide deposit, loss, wager and session limits, reality checks, cooling-off periods, self-exclusion, marketing controls and account closure. Gambling is not a source of income, and wins are never guaranteed. Do not chase losses or use money needed for essential expenses.

14. Intellectual property and acceptable use

Site software, branding, text, graphics, databases and game integrations are protected by intellectual property rights. You receive a limited personal right to use the service according to these Terms. Copying, scraping, reverse engineering or commercial reuse without permission is prohibited.

15. Privacy and third parties

Personal data is processed under our Privacy Policy. Payment providers, game studios, verification companies and external links can operate under separate terms and privacy notices. We are not responsible for a third party’s independent service outside our control.

16. Liability

Gambling involves financial risk. We do not guarantee a win, a particular game outcome or uninterrupted access. Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that restriction, liability is limited to direct loss proven to result from our breach and does not include speculative winnings or indirect business loss.

17. Complaints and disputes

Contact live chat or email [email protected] from your registered address. Include your username, relevant date, transaction or game reference and the resolution sought. We may request documents or provider records before issuing an outcome.

If the complaint remains unresolved, you may request escalation through the complaint route stated in the account or current Terms.

18. Changes to these Terms

We may change these Terms to reflect product, legal, payment, security or operational developments. The revised date appears at the top. Continued use after notice means the updated Terms apply where permitted by law.

19. Governing provisions

If one provision is invalid or unenforceable, the remaining provisions continue to apply. Delay in enforcing a right does not waive that right. Governing-law and jurisdiction questions are determined by the company framework, applicable licence and mandatory consumer law.